Terms & Conditions

These Terms & Conditions govern all signage, print, graphics, and design services provided by Grafiscape. By placing an order, you accept these terms, which form the basis of our contract. Any conflicting terms on your own documentation are not valid.

1. Ownership and Copyright

All goods remain the property of Grafiscape until full payment has been received. All design work, visuals, text, images, and ideas are owned by Grafiscape unless explicitly released in writing. This includes any concepts shared during the design process.

2. Quotes and Approvals

All estimates or quotations must be approved in writing. No work will begin until we receive either a signed purchase order or written email confirmation. Quotes involving installation are subject to a site survey.

3. Payment Terms

  • Orders under £850 or supply-only require full payment upfront.

  • Installation jobs over £850 require a 50% deposit. The balance is due on completion.

  • Delays caused by the client may result in invoicing based on completed work.

  • Work may be paused or cancelled if payment is not received on time.

4. Extra Services & Charges

Additional services outside the agreed scope (e.g. image editing, logo redrawing, data entry) will incur extra charges and will be payable upon acceptance.

5. Invoicing & Payment

Invoices are due upon receipt unless a credit account is in place. If an invoice is incorrect, please notify us within 7 days. We accept payment by BACS, bank transfer, or card.

6. Credit Accounts & Overdue Balances

Approved clients may receive credit terms of 14, 30, or 45 days. Late payments incur interest at Bank of England base rate +8%. Accounts unpaid for over 30 days may be placed on hold or moved to pro forma status.

7. File Formats & Artwork

Text must be supplied in .txt, .docx, or .pdf formats. Images should be high-resolution .pdf, .jpg, .tiff, .ai or .eps files. Grafiscape is not responsible for poor results from low-quality artwork provided by the client.

8. Licensing

Designs are licensed for one-time use only unless otherwise agreed. Clients are responsible for seeking appropriate IP advice if needed. Grafiscape accepts no liability for IP infringement.

9. Proofing

Clients will receive a digital proof before production. Three revisions and up to 15 minutes of design time are included per order. Further changes may incur charges. Repeat jobs may not receive proofs.

10. Design Credits

Unless agreed otherwise, Grafiscape may use final work in its portfolio or marketing channels.

11. Changes & Alterations

Extra revisions beyond the agreed scope may be charged separately. Grafiscape is not liable for changes made by third parties after delivery.

12. Completion & Delivery

Orders are considered complete upon installation or delivery. Collection-only orders are deemed complete once available. Grafiscape is not liable for delays beyond our control.

13. Vehicle Branding

Pre-existing vehicle damage is documented before wrapping. Colour variation and paintwork issues may arise. Grafiscape is not liable for wrap-related paint damage or manufacturer ECU reset costs.

14. Suspension of Services

We may suspend services if the client fails to meet their obligations or payment terms.

15. Right to Refuse Work

Grafiscape may decline to produce materials that are offensive, unlawful, or in breach of industry standards.

16. Cancellations

Cancellations must be confirmed in writing. The client is liable for all work completed prior to cancellation. Deposits are non-refundable.

17. Returns

Personalised goods cannot be returned unless faulty. Issues must be reported upon delivery. Refunds or replacements are offered as appropriate. Proof of purchase is required.

18. Discounts

Discounts must be applied at the time of order using a valid promo code. Online discounts exclude custom fabrication or architectural signage.

19. Warranty

Products are covered by a 1-year manufacturer warranty. Grafiscape is not responsible for issues caused by third-party installation or misuse beyond the warranty period.

20. Subcontractors

We may use subcontractors or suppliers, and their terms may also apply.

21. General Terms

These Terms & Conditions override any previous versions. We reserve the right to update them without notice. Placing an order confirms acceptance of these terms and forms a binding contract with Grafiscape.

For questions, contact us at: hello@grafiscape.co.uk