Privacy Policy

This is the privacy notice of Grafiscape. In this document, “we,” “our,” or “us” refers to Grafiscape.

Introduction

  1. This notice outlines how we collect, use, and protect personal information. It applies to all data we handle, whether it identifies you personally or not. The word “process” refers to any way we handle information—collecting, storing, using, sharing, or deleting it.

  2. If you do not agree with any part of this notice, we respectfully ask that you stop using our website.

  3. We are committed to keeping your information secure and only using it in ways you would expect.

  4. We follow the UK General Data Protection Regulation (UK GDPR) and all relevant data protection laws.

  5. To better understand your data rights, you can visit: www.knowyourprivacyrights.org

  6. Unless stated below, we do not share, sell, or disclose your information to third parties.

Legal Bases for Processing Your Data

We are required by law to tell you why we collect and use your personal information. These reasons (or “legal bases”) fall into one or more of the following categories:

1. Contractual Obligation

We may process your information when:

  • You purchase a product or service from us

  • You create an account

  • You agree to our terms and conditions

This allows us to:

  • Verify your identity

  • Fulfil orders or provide services

  • Communicate with you regarding your requests

  • Offer help and suggestions based on your use of the site

We may also use this data anonymously to understand how our services perform. We retain this information as long as our agreement is in place or until terminated.

2. Consent

Sometimes, we will ask for your clear permission before using your data—for example:

  • When you subscribe to updates

  • When you submit an enquiry

  • When you accept our use of cookies

You can withdraw your consent at any time by contacting hello@grafiscape.co.uk. Please note, withdrawing consent may limit some services.

3. Legitimate Interest

We may use your data where it is reasonably necessary for our business, and your privacy is not affected. This includes:

  • Managing enquiries or customer service

  • Keeping records for business administration

  • Improving our website and services

  • Protecting legal rights or investigating misuse

  • Obtaining legal or professional advice

  • Ensuring safety and security of the site

We always assess whether our use is fair and whether you would reasonably expect it.

4. Legal Obligation

We may need to process your data to comply with the law. This includes:

  • Responding to lawful requests from authorities

  • Meeting tax or financial reporting requirements

  • Assisting in legal proceedings

For full details about who is responsible for processing your personal data, click here.

How We Use the Information You Provide

Information Shared Publicly

Some parts of our website may allow you to post content (e.g., comments or reviews). Be aware:

  • Once posted, this information may be visible to others

  • We do not control how third parties use public data

  • We may store or reuse publicly posted information

You may request that content be removed by contacting us at hello@grafiscape.co.uk, where legally appropriate.

Website Content and Complaints

If you believe any content on our site is inappropriate or unlawful:

  • Please contact us with your concern

  • We will review and, where necessary, remove the content

  • We aim to strike a balance between freedom of expression and your rights

  • Vexatious or unfounded complaints will not be pursued

Employment or Job Applications

If you apply for a role at Grafiscape:

  • We may store your application for up to 2 years

  • Your data will only be used for recruitment purposes

  • You may request to have your data deleted at any time

Customer Support and Enquiries

When you contact us:

  • We collect details such as your name, email, and your message

  • We store this to handle your request and to improve our service

  • We may keep this information for future reference

Complaints

If you lodge a complaint:

  • We will log and use the information you provide to respond

  • In resolving your issue, we may share your concern with relevant third parties, if necessary

  • We may also generate anonymous statistics to assess our service

Cookies and Web Tracking

What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help:

  • Keep you signed in

  • Store your preferences

  • Understand how visitors use our website

  • Improve your experience

You can control or disable cookies through your browser settings.

How We Use Cookies

We use cookies to:

  1. Track website usage

  2. Identify returning visitors

  3. Remember your preferences

  4. Store answers to surveys

  5. Manage live chat or other real-time interactions

Analytics and Tracking

We use Google Analytics to collect anonymous usage data. This helps us understand:

  • Which pages are visited

  • How long visitors stay

  • What browsers or devices are used

This data does not identify individuals.

Re-marketing

If you consent to our cookie use, we may use tools to show you Grafiscape adverts on other websites after you’ve visited ours. This includes using platforms like Google or social media for re-marketing purposes.

Data from Other Sources

Occasionally, we may receive data from:

  • Partners we work with (e.g. payment processors)

  • Tools that analyse site usage or performance

This data is not used to personally identify you unless explicitly stated.

Advertising by Third Parties

If third-party adverts appear on our website:

  • These advertisers may collect limited data about your interaction with their content using cookies or similar tech

  • We do not control their data practices, so we recommend checking their privacy policies separately

Credit Card Disputes

If a payment is reversed (chargeback) without valid reason, we may share your details with payment processors or credit reference agencies to prevent fraud.

International Data Transfers

Although our servers are based in the UK and EU, we may occasionally work with service providers located outside the EU. In those cases:

  • We ensure they follow equivalent data protection standards

  • We use legal safeguards like standard contractual clauses approved by regulators

Access to Your Information

You have the right to:

  • See what data we hold about you

  • Request corrections or updates

  • Ask for your data to be deleted

  • Request a copy of your data

  • Object to how we process it

To make a request, email: hello@grafiscape.co.uk

Removing or Updating Your Data

You can ask us to delete your personal data by contacting us. If we’re legally required to keep it (e.g. for tax purposes), we’ll explain why.

Protecting Your Data

We use SSL encryption to keep your information secure when you interact with our website. Look for the padlock icon in your browser.

How to Complain

If you have concerns about how we handle your data, please contact us first at hello@grafiscape.co.uk. We will do our best to resolve any issue.

If you’re not satisfied, you can raise your concern with the Information Commissioner’s Office (ICO):

https://ico.org.uk/concerns/

Retention of Data

We only keep personal data for as long as necessary:

  • To fulfil the purpose it was collected for

  • To comply with legal obligations

  • To support legal claims or disputes

Compliance with the Law

This policy has been prepared in accordance with UK data protection laws. If any part of it conflicts with local laws in your country, your continued use of the site is taken as acceptance of our terms.